Description of service
Good basic web-hosting at a commodity price. For simple web pages, this service is more than adequate. Sites can include PHP and MYSQL, allowing you to run common web applications such as photo galleries, blogs, and calendar applications. A web interface allows you to manage your domain name, create and manage email accounts, and alter your hosting settings.
You will need to create and edit the website content itself using tools on your computer, either through the web interface of your installed application, a simple text editor, or more advanced tools, depending on the applications you have installed in your web hosting account.
Review of Service
Customer service is decent - and is offered both by email and phone. Though it occasionally takes 2 or 3 emails to get a complicated question answered (they respond quickly, but some questions do require followup). Phone questions are answered quickly - though occasionally it is necessary to wait on hold while the details are looked into. Downtime should be kept to a minimum. Web response time is very quick.
Tips
If you need to have access to a command shell, you will likely need to pay more, in the $7-10/month price range. You need to be familiar with how to FTP, write HTML, and be able to troubleshoot problems on your own. If you need more hand holding, they are happy to create the site for you if you pay them more money.
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