Description of service
I have used an online tax program since 2004, and I have always been able to receive the absolute maximum refund. The program is simple to use, relatively quick, and extremely affordable. I use the Deluxe edition to scroll through each section to accurately calculate my credits and deductible expenses, otherwise the default option is the general tax program that will only go over the basics with nothing extra. Provided that you have your tax return paperwork handy, know what you can and cannot deduct, and you are able to follow simple instructions, anyone can use this program.
Review of Service
Two years ago, there was a problem with my tax return. After the company I worked for was sold to another, I filed my taxes without first adding the first company's W-2, since it did not get forwarded to my new addres. The representative that I spoke with was extremely helpful, and went through each step necessary to amend my return. Knowing absolutely nothing about taxes, the representative was patient with me and explained things in terms that were easy to understand. With the help of customer service, a quick phone call to the IRS, and five minutes of paperwork, my taxes were amended and corrected. Having used this service for since 2004, it is highly recommended!
Tips
If you have a job that requires little to no travel, personal expenses/meals/entertainment, or stocks/bonds, etc., you may want to avoid the deluxe version. The mid-level version will take you through the majority of the items that the deluxe does, but additional deductions relating to specific business expenses and certain investment properties are not addressed.
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