Description of service
I have the 49.95 value pack Satellite internet package. This package provides broadband service allows you to access the Internet at speeds up to 1.5 Megabits per second (or 1,500Kbps) - - that's more than 30 times faster than today's dial-up connections. With a 2-way wireless connection via satellite,
Review of Service
I had Satellite internet installed 3 months ago, and have regretted it ever since.
before I rant, I must say that the Installer has been EXCELLENT!. The internet serivce however....not so. The installer spend an entire 8 hours here trying to get the service to work, thinking it was my computer. come to find out, it was their problem. Having gotten that to work, the service worked OK, with frequent "server resets". One night, I notice the speed was well below dial-up. and a day later, NO SERVICE. this lasted a few days, I called and questioned them. for the first time, i find out about the FAP violation...ok, when can I get back online?...Their response, "well, I dont know"...three weeks later, im back on. less than 10 days later, im nearing another FAP violation. I cant update my programs without putting me over the limit. their support suggested that i "upgrade my service". all that does is upgrade the speed, I would still have the usage limit... while offline, i contacted the installer, who had NEVER heard of the FAP. hindsight being 20/20, i would've NEVER signed on to this provider. I wish I had seen this sight before signing the contract.
Tips
Before you sign up for any plan, make sure you find out if they have a policy of slowing your access down if you over use the system.
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