Description of service
I pay $218 per month for my health insurance plan. If I pay online there is no additional fee. If I pay by phone I believe there is a $5 fee.
Review of Service
The service is pretty standard. Some of the customer service workers you reach by telephone are friendly and knowledgeable and some are less so. One of the things I respect about my insurance company is that its customer service call center is located in my city. There is no off-shore call center with operators you can barely understand. I loathe companies that are willing to subject their customers to service agents who are not fully conversant in English in order to maximize profits for their shareholders. Whenever possible I try to support local businesses and businesses that operate within (and adhere to the labor laws of) the United States.
Tips
Do your research. There is a national magazine that ranks colleges. They have an annual issue devoted to comparing health plans too. Be careful when comparing prices on the internet. You have to wade through a ton of private and commercial brokers sites before you start reaching the health plans directly or reaching less biased "side by side comparison" charts.
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