Description of service
We had to get our new washing machine fixed after having it only 3 months. The transmission apparently went in it and it was supposed to be covered under the year warrenty. Our luck, it was not. They said the warrenty didn't cover transmissions and we'd have to get a repairman to look at our machine. Not only was it a pain in the neck to find a decent repair man close to our home, it was even that more difficult to find one that had the time to come and check out our machine. And when he showed up and hour and a half late, It took the man a total of 5 minutes to remove, replace, and restart our washing machine. He pulled the machine away from the wall and checked the hot and cold valves, then he handed us a 150 dollar bill and told us to have a nice day. I was furious that he had barely had done anything, but was charging us for a full hour's work. It was insulting that he could get away with such a generous profit. The best part is, the machine wasn't fixed and we had to call another repair man the following week.
Review of Service
I looked online to see what the price of a washing machine transmission is....50 dollars. That means, this guy came to our house and charged us 100 dollars for a 5 minute visit. It is upsetting to me that you can be so grossly overcharged for repair work, especially when it is something that is so easy to fix. We decided to buy a "do it yourself" book to use from now on. It gives you detailed instructions on how to fix certain things in your home. This seems to be the most cost effective way to get things done these days. And you don't have to pay the fuel charge that businesses have been tacking on to house calls as well. Since we had to call someone to come back out and fix the work someone else had messed up, it ended up being very expensive. I will not pay for someone to come out and fix my machine again. I'll learn how to do it myself. I don't recomend anyone thumbing through the phone book in order to find a repair service, unless you know someone who specializes in the field at hand. This is something you shouldn't count on someone else to do for you.
Tips
When you can fix it yourself, fix it yourself. This will ensure that you don't get overcharged or swindled by a fix-it-man. You can do online research and ask family members for help, but paying someone you don't know to fix your precious appliances can be risky. If you do absolutely need to call someone, do it based on recomendations and not just blind faith. There are a lot of crooks out there and they will take advantage of you. Learn about the machines you have in your home, so that you don't get sidewinded when they break down. It's important to stay well informed and handy yourself, so that you don't end up paying an arm and a leg down the line. Con artists are everywhere, and they will overcharge you and fix unbroken things if you aren't paying attention. Don't become a victim like myself. Read up on things, only use people that you know are reputable, and make sure the repair man waits for your approval before he fixes something. All of these steps will ensure that you end up with a good repair experience and not end up getting taken to the cleaners. Stay informed.
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