Description of service
I brought my Xterra because it was leaking coolant.
They performed a full diagnostic service (without taking anything apart). The main problem was that the engine gasket was leaking coolant. There was also various other maintenance was either due soon, or would be easy with the engine already taken apart. I declined much of the maintenance, but had to bite the bullet on the gasket.
They dismantled the engine and replaced the gasket. They double checked everything and cleaned up the motor area so that it would be easy to spot any new issues.
Review of Service
The work was excellent and add-on maintenance was presented to me in a low key manner. I felt informed to make decisions that made sense with the engine already out but no pressure to do any additional work.
The timeline was quick, the communication was strong and I was given a loaner car while repairs were made.
They also returned my car fully washed and vacuumed!
Tips
I searched online and found several coupons for the place I was going. Some of the coupons have to be presented when you bring your car in, so watch the fine details. The flat 10% off labor costs was really what helped keep the cost down.
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