Description of service
I went in to replace my broken keyless entry remote. I went to the parts counter, where I was informed that the new remote needed to be programmed by the service department as well. I pulled around to the garage area and waited in the lobby for the next available technician to program it. This took about 45 minutes. I was there for a total of 1 hour and 15 minutes.
The charge breakdown was $105 for the remote itself, and $50 for programming.
Review of Service
The service was courteous, attentive, and relatively quick, compared to other car dealership experiences I have had. However, they could improve their average service time by attending to customers with fast repairs sooner, rather than handling them on a strictly first-come-first-served basis. In the restaurant industry, these quick jobs are referred to as a "short order".
The cost was a little pricey. The remote is not a complicated device, and it can't cost more than a few dollars to produce. The programming took less than 5 minutes. However, it could be worth it if you don't want to leave your vehicle without alarm protection while you seek an alternative.
Tips
You might be able to save some waiting time by making an appointment for the remote programming.
There are third-party resellers of the remotes available on the internet. They are slightly more risky. You have to wait for shipping, and if you receive a defective remote, there is an even longer wait for the return and reship. And you have to rely on a self-programming procedure that may not work on your car.
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